Dealing with Difficult People in a week, 2nd edition

Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyse what it is that makes others tick.

Contents List:
1 - Introduction
2 - Sunday: Understanding yourself
3 - Monday: Different styles of behaviour
4 - Tuesday: Coping with different problem people
5 - Wednesday: Managing conflict situations
6 - Thursday: Basic communications skills and body language
7 - Friday: How to say 'no' and deal with difficult clients
8 - Saturday: You're in control now

The Authors:
Brian Salter and Naomi Langford-Wood are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.

Related books from the In a Week series...
Coaching in a week new! - sample chapter available
Performance Management in a week
Staff Retention in a week
Training Needs Analysis in a week new!
Assertiveness in a week
Body Language in a week - sample chapter available